Hygiene & Final Sale Notice

Due to the intimate nature of pet apparel and to prevent the transmission of pet dander, micro-debris, allergens, and bacteria, all sales are final. For the health and safety of every pet we serve, we do not accept general returns or exchanges once an order has been shipped.

We strongly encourage you to consult our Size Guide and measure your pet accurately before placing an order.

Damaged or Defective Items

If you believe your item arrived damaged, defective, or incorrect, we are here to make it right. Please contact our support team at KNOWZA2022@163.com within 5 business days of receiving your package so we can review the issue promptly.

How to Initiate a Review

To start an inspection process for a damaged or defective item, you must include all of the following details in your email. Incomplete requests cannot be processed.

Required Information:

• Order Number: Your official order number beginning with #M (to verify and locate your purchase records).

• Clear, Well-Lit Photos or Videos:

  • Comprehensive views showing the item's front, back, sides, interior, and bottom/lining.

  • Focused, high-resolution close-ups of the specific flaw, tear, seam defect, or damaged area.

Review Process & Next Steps

Upon receiving your complete submission, our quality assurance team will inspect the evidence within 2–3 business days. If the defect or transit damage is verified, we will issue a replacement or a full refund back to your original payment method.

Claims submitted past the 5-business-day delivery window or without required media proof will not be eligible for review.